OECD: trust in online environments
From the intro:
Creating an online environment which builds on trust among users of ICT networks is an increasing priority for business, industry and governments and has been on the OECD agenda since the late 1990s. The aim of this report is to undertake a review of the data available from official, semi-official and private sources which can assist in informing developments and progress in this area. There is a need to be able to use relevant data to assess the effectiveness of public and private initiatives aimed at building trust among users.